Privacy Policy

Protlys Privacy Policy

Protlys (“Protlys”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Protlys collects, uses, stores, shares, and protects personal information when you use our website, Protlys Hub, products, services, applications, and related digital platforms (collectively, the “Services”).

Protlys operates in Kenya and seeks to handle personal information in accordance with applicable Kenyan data-protection laws, including the Data Protection Act, 2019 and applicable regulations.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Protlys is a Kenyan health, nutrition, and wellness brand providing products, digital experiences, and community-oriented services.

For privacy-related questions or requests, you can contact us at:

Email: protlysbeverage@gmail.com
Website: https://protlys.com

Where applicable, Protlys acts as a data controller in relation to personal information that we determine the purposes and means of processing.

2. Information We Collect

Depending on how you interact with Protlys, we may collect the following categories of information.

A. Information You Provide Directly

This may include:

Full name
Email address
Phone number
Account login information
Delivery or billing information
Information submitted through contact forms
Information provided when purchasing our products
Communications you send to us
Information you provide when participating in promotions, challenges, events, or community activities

B. Account and Authentication Information

If you create a Protlys Hub account using email/password authentication, we process information necessary to create and maintain your account.

If you choose to sign in using Google, Google may provide Protlys with information associated with your Google account, such as your name, email address, profile information, and an account identifier, subject to Google's policies and your permissions.

We use this information to create and maintain your Protlys account and authenticate you.

C. Activity and Fitness Information

Protlys Hub may provide features relating to movement, walking, challenges, achievements, milestones, and community participation.

Depending on the features you use and the permissions you grant, we may process information such as:

Steps or movement activity
Distance or activity statistics
Challenge participation
Achievements and milestones
Workout or activity information that you voluntarily submit
Content, photographs, videos, or other information you voluntarily post

You control whether you participate in optional community and activity features.

Protlys does not intend to provide medical diagnosis or treatment through these features.

D. Technical Information

When you use our Services, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages or screens visited
Approximate usage information
Date and time of access
Technical logs and diagnostic information

We use this information to operate, secure, maintain, and improve our Services.

E. Cookies and Similar Technologies

We may use cookies, local storage, authentication tokens, and similar technologies to:

Keep you signed in
Maintain your preferences
Provide essential functionality
Improve security
Understand how our Services are used
Improve performance and user experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect functionality.

3. How We Use Your Information

We may use personal information to:

Create and manage your account
Authenticate your identity
Provide our Services
Process and fulfil orders
Communicate with you
Respond to questions and support requests
Provide challenges, achievements, milestones, and community features
Improve our products and Services
Maintain security and prevent fraud or abuse
Diagnose technical problems
Conduct internal analysis and product development
Send service-related communications
Send marketing communications where permitted by law and where appropriate consent has been obtained
Comply with legal and regulatory obligations
Protect our rights, users, property, and Services

We aim to collect information that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

4. Legal Grounds for Processing

Where applicable, Protlys may process personal information on the basis of:

Your consent
Performance of a contract or provision of requested services
Compliance with a legal obligation
Legitimate interests, where permitted by applicable law
Other lawful grounds recognised under applicable Kenyan law

Where processing relies on consent, you may withdraw your consent subject to applicable legal and operational limitations.

5. Google Sign-In

Protlys Hub may offer Google Sign-In.

If you choose this option, Google authenticates your account and provides Protlys with information necessary to establish your Protlys account.

Protlys does not receive your Google password.

Google's own privacy policy and terms also apply to your use of Google's services.

You can choose to use email/password authentication instead of Google authentication where available.

6. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate the Services.

These may include providers involved in:

Authentication
Cloud hosting
Database services
Website hosting
Transactional email
Payment processing
Analytics
Security
Customer support
Delivery and fulfilment

Where appropriate, service providers process information on our behalf and are expected to maintain appropriate safeguards.

We may also disclose information where required or permitted by law, including to regulators, courts, law-enforcement authorities, or other competent authorities.

We may disclose information where necessary to protect the rights, safety, security, or property of Protlys, our users, or others.

7. International Data Transfers

Some of our technology and service providers may process information outside Kenya.

Where personal information is transferred outside Kenya, Protlys will seek to comply with applicable Kenyan data-protection requirements and implement appropriate safeguards where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our Services
Maintain your account
Complete transactions
Resolve disputes
Maintain business and transaction records
Meet legal, regulatory, accounting, or security requirements

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been compromised.

10. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right:

To be informed about how your information is used
To access your personal information
To request correction of inaccurate or misleading information
To request deletion of personal information in appropriate circumstances
To object to certain processing
To request restriction of certain processing
To request portability of information where applicable
To withdraw consent where processing is based on consent
To lodge a complaint concerning the processing of your personal information

Kenyan data-protection authorities recognise rights including information, access, objection, correction, and deletion rights.

To exercise a privacy right, contact us at:

protlysbeverage@gmail.com

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our Services are not intended to knowingly collect personal information from children without appropriate authorisation or a lawful basis.

If you are a parent or guardian and believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us.

We may take reasonable steps to remove information where required by applicable law.

12. User-Generated Content

Some Protlys Hub features may allow users to post content, including photographs, videos, activity information, comments, or other material.

Information that you voluntarily make public through community features may be visible to other users or members of the public depending on the feature's settings.

Do not post personal information that you do not want others to see.

13. Marketing Communications

Where permitted by law, we may send you information about Protlys products, services, promotions, events, or other relevant updates.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Service and transactional communications may still be sent where necessary to operate your account or fulfil a requested service.

14. Third-Party Services and Links

Our Services may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party services.

You should review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable laws.

When we make material changes, we may provide appropriate notice through our website, application, or other communication channels.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

Protlys

Email: protlysbeverage@gmail.com
Website: https://protlys.com

We encourage you to contact us first so that we can attempt to resolve your concern.

If you have a concern about the handling of your personal data that cannot be resolved with us, you may have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.